Alaska Journal of Commerce Frequently Asked Questions (F.A.Q.) and Quick Help

This section is to assist you, the user, with any questions you may have about The Alaska Journal of Commerce. If your question is not addressed here, please feel free to contact our webmaster or use our feedback form. Additional information may be found in our user agreement and privacy policy. We appreciate your comments and suggestions.

Technical Questions

• System Requirements
• Why doesn't the page load faster?
• What is Flash, and why do I get a pop-up window asking me to upgrade?

Navigation Questions

• How do I search the site?
• What does searching do?
• I can't find the story I'm looking for.

General Questions

• What's new on Alaskajournal.com?
• How can I contact The Alaska Journal of Commerce?
• What if I have a news tip or an error to report?
• Where can I get a list of The Alaska Journal of Commerce departments and employees?
• What if I have a question about the newspaper?
• I'm not getting my newspaper...who do I call?
• Where do I send a letter to the editor?
• Can I put a photo or graphic from Alaskajournal.com on my personal web page?
• How do I subscribe to the Alaska Journal of Commerce?
• How do I get to the Alaska Journal of Commerce building?
• How do I advertise with Alaska Journal of Commerce online?
• How do I advertise with the Alaska Journal of Commerce publication?

Technical Questions

System Requirements
In order to view Alaskajournal.com correctly, you need the latest version of Microsoft Internet Explorer (Version 5.0) or Netscape Navigator (Version 4.7). Additionally, you will need the Macromedia Flash plug-in. Visit our download page for further instructions.

Why doesn't the page load faster?
Varying line speed connections, combined with the type of service you subscribe to (modem, cable, LAN), affect the download speed of any page on the Internet. Additionally, certain pages may be graphic heavy and therefore have a longer download period.

What is Flash, and why do I get a pop-up window asking me to upgrade?
Macromedia Flash is the cutting-edge program which allows for seamless animation and special effects on the Web. In order to view Flash documents, you need the free Flash plug-in, (a small piece of software) which extends the capability of your browser. Currently, internet Explorer includes Flash with the program download. Netscape users will have to download the plug-in separately. Visit our download page for further instructions.

Why can't I see the RealMedia videos?
In order to view video documents on Alaskajournal.com, you must have the Real Player installed, available for free download. Visit our download page for further instructions.

Navigation Questions

How do I search the site?
Type in the information you are looking for in the search box, located on the main page, and hit return or click on the search button. The search is customizable, and you can choose to search Alaskajournal.com, which includes special web-only documents as well as Alaska journal of Commerce documents dating back to January 2001. We will be updating the archives soon.

What does searching do?
Searching allows you to find specific documents within Alaskajournal.com or on the Web. For example, if you were looking for information on agriculture, you could type the word "agriculture" into the search box and all documents containing this word would appear on your screen. If you want something more specific, try narrowing your search criteria; for example, "cotton."

I can't find the story I'm looking for.
Try the main page, where the search option is available. If the story you are looking for still doesn't appear, it may be that the story is not part of our archives. Be sure that you spell your topic correctly.

General Questions

What's new on Alaskajournal.com?

How can I contact Alaskajournal.com?
Visit our Contact Us page for a complete list of staff members.

What if I have a news tip or an error to report?
Visit our Contact Us page for a complete list of staff members, and direct your information to the appropriate editor or staff writer.

Where can I get a list of Alaska Journal of Commerce departments and employees?
Visit our staff page for a complete list of staff members.

What if I have a question about the newspaper?
Call our main information line: 1-907-561-4772 or toll-free at 1-888-795-5765 (JRNL).

I'm not getting my newspaper...who do I call?
Contact the Circulation Department.

Where do I send a letter to the editor?
Use our online form to email your letter.

Can I put a photo or graphic from Alaskajournal.com on my personal web page?
All photos, graphics, and text contained on Alaskajournal.com are protected by copyright. They are available for your personal viewing only. For details, visit our copyrights page.

How do I subscribe to the Alaska Journal of Commerce?
Contact the Circulation Department.

How do I advertise with Alaskajournal.com?
Contact our online advertising department.

How do I advertise with the Alaska Journal of Commerce?
Contact our advertising department.